When others treat you poorly, let it go. Forgive. As you move on, break the incident down into behaviors–factual elements of the interaction. Commit to do better for when the roles are reversed. Collect these entries in your own “Delta File:” a collection of the changes you want to be in the world. My first… Continue reading Delta File: Say You’re Welcome
Tag: professionalism
Accidental Jerk Still Equals Jerk
When my future wife, Ann, first met me in 10th grade she thought I was a “pompous jerk.” (She didn’t tell me that for years, though.) It was because of how I talked. Now she says that, after she got to know me, she realized that was just the way I spoke. She is too kind.… Continue reading Accidental Jerk Still Equals Jerk
Weasel Words Magnify Doubt
When you’re fact finding address your doubts before you return and report. Don’t come back to your team with “allegedly” or “supposedly.” Words like that telegraph your own uncertainty in a way that paints your sources as unreliable. If you really can’t be sure then state who reported which fact. Such as, “John told me the site… Continue reading Weasel Words Magnify Doubt
Pretend It’s All Voicemail
Today’s Mad, Sad, Glad. by Wendii Lord hit dead-on for all three links. Voicemail: Still Kickin’ I’d like to add my amen in particular to her note on voicemail: it’s still useful. If you call me, get voicemail and don’t leave a message then I’ll probably assume you don’t need a call back. In fact, I’m not… Continue reading Pretend It’s All Voicemail
I Can’t Accept Every Meeting
Some time last year I realized that if I scheduled every meeting I’m “supposed to” schedule, and accepted the standard meetings others are “supposed to” schedule it would add up to more than 40 hours in meetings every week. Up to this point I had been scheduling, accepting, and rejecting meetings in a one-off way.… Continue reading I Can’t Accept Every Meeting
quitting often better than heroics
A lot of times it’s better to be a quitter than a hero. “For example, let’s say you think a task can be done in two hours. But four hours into it you’re still only a quarter of the way done. The natural instinct is to think, ‘but I can’t give up now! I’ve already spent… Continue reading quitting often better than heroics
Lessons from Yahoo News’ Failures
Chris Lehmann’s Purple Reign gives an inside view into the demise of the Yahoo News machine. Weighing in at nearly 9 thousand words it might take you a while to get through it. I’ve snipped out some of my favorite passages from my own perspective. The original article is a much better read than my uneven summary.
Beg, Borrow, Steal
Lehmann relates how one of his reporters acted to get his job done without overdue concern to corporate support:
My reporting team did important and groundbreaking work on … the 2010 Deepwater Horizon oil spill—our reporter moved down to New Orleans from New York, on his own dime, to cover it.
Often we have to get things done without all the support we would like–without all the resources we think we need. I like this example of dedication from this reporter who moved to the site of a big story to cover it.
Branding is a mistrusted craft
Appreciate other disciplines as having their own craft.
Overcome Optimistic Time
Because I recently delivered a lecture at Utah Valley University titled “Overcoming Optimism” I’m tickled by Seth Godin’s quick post on optimistic time.
Giving optimistic estimates can seriously handicap a web developer. The people getting your estimates use them as a yardstick for judging your competence. Often they don’t have any better yardstick for judging your ability than how well you make your own deadlines.
It’s hard for you to be good enough to make up for consistently missing your own estimated delivery dates.
Rule of thumb: Treat every estimated date as a commitment. Give yourself plenty of time to be wrong.
How can you become good at this? Pay attention to your track record. Actually take notes on the estimates you give and how they turn out. Ask yourself some questions and adjust your estimating behavior:
- How many of your estimates are you hitting?
- Less than 80%: you probably need to give bigger estimates.
- 100%: you should consider whether you are being aggressive enough.
- How frantic are you toward the end of a schedule?
- Never in any rush: probably not aggressive enough.
- Hair on fire every time: give yourself more time.
- “What deadline?” Ouch! You need to care about deadlines.
Don’t Talk About Being Professional
In the context of crowing about coming to work even though you are sick: Professionals don’t talk about being professional they just are professional. Mark Horstman, Manager Tools podcast “Yes, Go To Work Sick.” 19:23