About time for me to read Crucial Conversations again.
If Leadership and Self Deception had a baby with ManagerTools.com it would be Crucial Conversations. The book takes an intensely personal view of leadership and combines it with an emphasis on observable behavior and concrete action. More good information in this book than you can absorb after only one reading.
I highly recommend the book. It is universally useful. If you ever talk to other people then you will eventually need the skills in this book.
